Terms & Conditions
Terms and Conditions for usage of the Matthews Engineering Training Ltd Shop to purchase items
1.1 www.matthewsintegrity.com (the “Site”) is operated by Matthews Engineering Training Ltd (“we” and “us”).
1.2 The terms contained in this document (“Trading Terms”) apply to all transactions for the purchase of products and services from the Site and to purchases made by telephone or email. Please read these Trading Terms carefully before making a purchase from us. By ordering any products or services from us, you are indicating your acceptance to be bound by these Trading Terms. They form a legal agreement between you and us and can only be amended with our consent. If you are reading a copy of these Trading Terms on the Site, you can print a copy by selecting the print option from the “File” menu of your browser.
2.1 Orders for products and services may be placed by email and by following the onscreen prompts on our website after clicking on the item you are interested in. If ordering on the Site, you will have an opportunity to check and correct any input errors in your order until the point at which you submit your order.
2.2 All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.
2.3 After submitting an order to us, you will be sent an order acknowledgement email with your order reference and details of the products/services you have ordered. Please note, this email is an acknowledgement that is not an acceptance of your order.
2.4 If your order includes products which are not available from stock and have been discontinued, we will contact you by email or by telephone to notify you that we have cancelled your order. If we cancel your order, any sum debited by us from your credit/debit card will be refunded in full to the same card.
2.5 Acceptance of your order and the formation of a contract between us will take place when we dispatch the products you have ordered to you, unless we have notified you that we do not accept your order, or you have already cancelled it in accordance with the provisions below.
(Product Cancellations and Returns).
3.1 The prices of products advertised for sale on the Site are as set out on the Site. All prices are in pounds (£) sterling, inclusive of VAT, but exclude delivery charges.
3.2 Delivery charges, where applicable, are clearly displayed when you view the items you have selected within your basket. Delivery charges will be automatically calculated and added to your order. Delivery charges are subject to VAT at prevailing rates.
3.3 Orders placed online will not be accepted until they have been paid for in full.
3.4 Payment can be made by most major credit or debit cards, by completing the relevant details on the checkout page.
3.5 By using a credit/debit card to pay for your order, you confirm that you have permission to use the card being used. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not accept your order, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for non-delivery. We are not responsible for your card issuer or bank charging you because of our processing of your credit/debit card payment in accordance with your order.
3.6 If you are ordering products for delivery outside the EU, please note that your consignment may be subject to import duties and taxes, which are levied once the products reach the country of destination. You will be responsible for these. We have no control over such charges and cannot advise you as to what they may be, although your local customs office may be able to assist. For deliveries outside the United Kingdom, you will be regarded as the importer, and it is your responsibility to comply with all laws and regulations of the country in which the products are to be delivered. Cross-border deliveries may be subject to opening and inspection by customs authorities. We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to an online order.
4.1 You agree that we should deliver products, to you, as soon as possible from the time your order has been accepted. You recognise that this may impact on your rights to cancel the products or services.
4.2 Subject to availability, we will use all reasonable endeavours to deliver the products you have ordered as soon as possible after your order is accepted by us and save as mentioned below within 30 days of dispatch of the order. Any dates quoted for delivery outside the United Kingdom are approximate only, and we shall not be liable for any delay in delivery of products, howsoever caused.
4.3 We will deliver directly to the address specified in your order. We cannot deliver items within the same order to multiple addresses. We will notify you if any items are returned to sender because of the address specified in your order being incorrect. Items will be redelivered at your request to a new address notified by you upon payment by you of the postage charges.
4.4 Deliveries are made Monday to Friday (excluding public holidays) in accordance with the terms of the delivery service we use. The precise timing of a delivery cannot be specified. Certain deliveries may require a signature to confirm receipt.
4.5 Once delivered, the products ordered will become your property (provided they have been paid for in full) and your responsibility and, except in relation to products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage, or destruction after they have been delivered.
4.6 If you do not receive your products within a reasonable time of us confirming dispatch, please contact us, and we will endeavour to track your order via the delivery service we use. If it becomes apparent that an order has been lost in the post we will make arrangements with you to send out a replacement order at no extra cost provided that you undertake to i) return the lost items if they should arrive with you, and ii) offer such help and assistance to us as may be reasonably necessary to allow us to pursue a claim against our delivery service for the lost items. If you would like us to send you replacement items before it becomes clear that the original order has been lost, we may ask you to pay for the replacement items until the status of your original order has been established, after which a refund maybe issued if appropriate. We may require a signature to confirm receipt of a replacement order.
4.7 You should check the products you have ordered as soon as you receive them. If you receive products which do not match your order, or if products are damaged, please contact us promptly to arrange for incorrect products to be returned to us.
5.1 If you perceive that the product supplied is defective. You may cancel your order, up to 14 days after the day on which you received the products or services. You may cancel the order by notifying us, giving us your full name, address, and order reference, which you can find on your order acknowledgement email. You must give a reason for cancelling your order, a brief explanation will help us improve the service we offer to customers in the future.
5.2 Where you decide to cancel an order, you will be under a duty to return the product to us at your own risk and cost. All such products should be returned within 14 days of you cancelling your order and, in any event, no later than 28 days after the products have been delivered to you. Until they are returned, you must retain possession of the products and take reasonable care of them. You should return the products to us unused (except to the extent reasonably necessary to examine them) and together with the original product packaging, we will not process the refund until we receive the returned product. We may reduce the amount we refund you to reflect any loss in value of the products because of unnecessary handling of the products by you. We suggest you return the parcel to us either by courier or by recorded delivery mail or other form of certified mail. Furthermore, we advise that you take out enough postal insurance to cover the value of the contents.
6.1 All products supplied are sold subject to the condition that they shall not, by way of trade or otherwise, be lent, re-sold, hired out or otherwise circulated without our prior consent.
6.2 DO NOT attempt to make copies of the product supplied. The making of illegal copies will be a breach of copyright, against which we may take legal action.
7.1 We are under a duty to supply products and services that are in conformity with this contract.
7.2 If the products delivered to you are not what you ordered or if any product you purchase is damaged or faulty when delivered to you, we may offer a repair, exchange, or refund as appropriate, in accordance with your legal rights. If you believe a product is incorrect or faulty or does not otherwise match your order, you should notify us to arrange for the return of the product.
7.3 Our policy on faulty products does not affect your statutory legal rights.
8.1 We have taken reasonable steps to display as accurately as possible the colours and other detailing of our products in the images that appear on the Site. However, as the actual colours and detailing you see onscreen will depend on your monitor, we cannot guarantee that your monitor’s display of any colour or other detailing will exactly reflect the colour or detailing of the product upon delivery.
8.2 Any information on the Site regarding sizing of products is included as a guide only. If you are in any doubt as to the size of any product you require, we recommend that you contact us before placing an order.
9.1 Where you place an order for products or services, you may be asked to register an account with us. The information collected from you to set up the account will be used by us to process your order and will be retained on our database, allowing for you to purchase further products. You can request that your personal details are removed by contacting us. You will also amend the details we hold about you by accessing your online account and making changes.
10.1 All payment transactions will be processed on our behalf by WooCommerce Payments, This means that your credit/debit card details are never revealed to us.
10.2 We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.
11.1 We will not be liable to you where performance of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.
11.2 You are responsible for the use you make of the products and services you order. To the extent not prohibited by law, we accept no liability for any loss which is not reasonably foreseeable (which includes loss of profits, contracts, goodwill, opportunity, and other similar losses).
11.3 We accept liability for death or personal injury caused by our negligence and responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.
11.4 Nothing in this section or elsewhere in our Trading Terms affects your statutory legal rights.
12.1 Matthews Engineering Training Ltd is a company registered in England. and our registered office address is Slades Farm, Moisty Lane, Uttoxeter ST14 8JY, England, United Kingdom
12.2 Any formal legal notices should be sent to us at the address above.
12.3 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Trading Terms.
12.4 If any part of these Trading Terms is found to be unenforceable as a matter of law, all other parts of these Trading Terms shall be unaffected and shall remain in force.
12.5 You and we agree that English law applies to these Trading Terms and that any dispute between us arising out of or in connection with these Trading Terms will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply, and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.
13 How to contact us
13.1 If you require further information or have any questions regarding these terms and conditions, then please contact us at the below address.
Matthews Engineering Training Ltd
Marchington ST14 8JY
England, United Kingdom
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